IT help desk

Daem

A complete help desk for IT teams: people send tickets, agents work a queue with SLA targets, managers watch live dashboards and reports.

Code on GitHub Ask for a demo

PHP 8
PDO
SQLite
MySQL
Vanilla JS
EN · DE · NL · AR
RTL

A look inside · The main screen of Daem with demo data

3
roles: user, agent, admin: 4
languages with Arabic RTL: 0
frameworks or build steps: 2
databases: SQLite or MySQL

The goal

Small IT teams lose requests in e-mail and WhatsApp: nobody knows what is open, what is late or who works on it. Daem gives every request a number, an owner and a deadline, and shows the team the whole queue.

What it shows

Tickets: Category, priority, files, a full conversation; a reply to a solved ticket opens it again.
Service levels: SLA targets per priority, first-answer and solve times, late tickets at the top.
Knowledge base: Articles suggested while you type the subject, so many questions never become tickets.
Agents: A work queue with filters, internal notes, assign and change status on the ticket.
Managers: Live dashboard, 14-day chart, workload per agent, reports with SLA %, CSV export.
Governance: Audit log of every action with user and IP, user and category management.

Security controls

Control	What it stops
Prepared statements (PDO)	SQL injection.
CSRF token on every form	Actions sent from another site.
Login throttling	Password guessing.
One-time passwords after a reset	Old or shared passwords that stay in use.
Checked uploads and downloads	Scripts as files and reading files of other people.

Try it yourself

# PHP 8.1+ with pdo_sqlite (or MySQL). No framework, no Composer, no build step.
php -S 127.0.0.1:8080          # or upload the folder to any PHP hosting
# open http://127.0.0.1:8080/install.php → SQLite or MySQL → the first admin account
php seed.php                    # optional: demo data with users for every role

What I learned

Most tickets are the same ten questions: a good knowledge base saves more time than a faster agent.
A clear owner and a deadline on every request changes how a team works.
Security belongs in the first version: CSRF, throttling and upload rules are hard to add later.

Next case study Sanad